Starting September 9, 2024, our ticket submission and management service will be moved to a new portal. This change is aimed at providing you with a faster and more efficient experience for handling post-sales requests.
You can access the new portal through our website’s “Service” section: https://panotec.com/en/service/
or directly via this URL: https://crm.panotec.it/
Please note that the previous ticketing system, Jupiter, will be discontinued. To assist with the transition, a redirect button to the new system will be available on the Jupiter login page for a limited time.
To standardize the customer identification data, some clients may be assigned new credentials, which will need to be requested again.
If you have any questions about this process or encounter any issues with ticket submission, please do not hesitate to contact us via email at: spareparts@panotec.it.
The Panotec Support team