Service
At Panotec we are committed to providing fast and effective support.
OUR SERVICE
Monday – Friday
from 08:30 to 18:00
Packaging Machines Service
Our plus points:
Priority remote assistance
Fast and dedicated technical support to minimize downtime
Predictive maintenance to anticipate wear and machine stops
EASY
Online assistance 08:00–18:00
Access to SPARE PARTS PORTAL
40% discount on blade kit
–
–
-3% discount on spare parts
PLUS
Online assistance 08:00–18:00
Access to SPARE PARTS PORTAL
40% discount on blade kit
1 ON-SITE TECHNICAL INTERVENTION
–
-7% discount on spare parts
PRO
Online assistance 08:00–20:00
Access to SPARE PARTS PORTAL
40% discount on blade kit
2 ON-SITE TECHNICAL INTERVENTIONS
Predictive maintenance
10% discount on spare parts
Complete Lines Service
Our plus points:
Support from Panotec specialized technicians: direct contact
with packaging technology professionals
Priority remote assistance even 24/7,
for rapid interventions at any time
Scheduled maintenance aligned with your production cycle
Customizable packages for every need, including seasonal or intensive use
SILVER
Online assistance 08:00–18:00
Access to SPARE PARTS PORTAL
2 MAINTENANCE INTERVENTIONS
-5% discount on spare parts
GOLD
Online assistance 06:00–22:00
Access to SPARE PARTS PORTAL
2 MAINTENANCE INTERVENTIONS
-5% discount on spare parts
PLATINUM
Online assistance 24/7
Access to SPARE PARTS PORTAL
2 MAINTENANCE INTERVENTIONS
-5% discount on spare parts
Custom Systems Service
Our plus points:
Direct contact with Panotec technicians specialized in our systems
Scheduled periodic maintenance to ensure operational continuity
Planned software updates to keep your system efficient and secure
Flexible service packages, tailored to your system
Do you need
immediate assistance?
Our ticket-opening system simplifies the reporting process and allows us to intervene promptly. Fill in the online form to open a support ticket and our team will get to work immediately to solve the problem.
Our service
contracts
We are committed to ensuring the maximum efficiency and functionality of your systems by offering a comprehensive support and service contract. Evaluate the contract that best suits your needs!
EASY
online SUPPORT 8 AM-6 PM
Access to the customer reserved area
40% discount on blade kits
-
-
3% discount on spare parts
Plus
Online support 8AM-6PM
Access to the customer reserved area
40% discount on blade kits
1 free on-site technical intervention
-
7% discount on spare parts
Pro
Online support 8AM-8PM
Access to the customer reserved area
40% discount on blade kits
2 free on-site technical interventions
Predictive maintenance
10% discount on spare parts
easy | Plus | Pro | |
REMOTE SUPPORT | 08 - 18 | 08 - 18 | 08 - 20 |
CUSTOMER AREA | |||
discount on blade kits | 40% | 40% | 40% |
FREE SERVICING OPERATION | - | 1 | 2 |
PREDICTIVE MAINTENANCE | - | - | |
SPAREPARTS: discount | 3% | 7% | 10% |
FAQ
How can I contact a service technician?
To contact a Panotec technician for service, simply open a Ticket in the Jupiter portal.
How do I request a spare parts offer or ask for a technician?
You can contact the spare parts department by opening a ticket in the portal or by writing directly to spareparts@panotec.it
Where can I find the serial number of my machine?
The nameplate with the Panotec machine number is located on the right-hand side of the cardboard feeder.
How can spare parts and maintenance work be optimally managed?
One of our most important services is predictive maintenance, a procedure that allows us to anticipate and prevent potential breakdowns or operational problems by remotely monitoring the state of wear of machines and their components. Thanks to this technology, we are able to provide proactive service to our customers, keeping them informed of the status of their equipment and planning necessary maintenance activities together with them. With predictive maintenance, we can optimise operational efficiency and ensure greater machine reliability, minimising downtime and unplanned maintenance costs.